American Van Lines
FMCSA registrant: AMERICAN VAN LINES INC
USDOT 614506 · FMCSA SAFER · observed
276 consumer complaints filed with FMCSA in the last four years — 57 for holding goods hostage
What we found
Report assembled Oct 14, 2026 · Source observations are dated below- SERIOUS276 consumer complaints filed with FMCSA in the last four years — 57 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 24 · 2024: 30 · 2025: 70 · 2026: 152 (registry data as of 09/25/2026). Categories: Pickup and Delivery 120, Estimates/Final Charges 111, Loss and Damage 81, Deceptive Business Practices 68, Claim Settlement 65. Separately, the registry reports a fleet snapshot of 35 trucks, 46 tractors, 70 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/01/2026 (Non-Ratable Review)
07/01/2026 Non-Ratable Review; 01/30/2026 Non-Ratable Review; 07/18/2023 Non-Ratable Review; 09/30/2013 Non-Ratable Review; 09/26/2013 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 14, 2026
- ON RECORDBBB rating NR — not accredited
BBB grades this business NR. BBB complaints: 358 complaints in the last 3 years (110 closed in the last 12 months); types: Service or Repair Issues 145, Delivery Issues 66, Product Issues 60, Order Issues 54, Advertising/Sales Issues 20, Customer Service Issues 10, Billing Issues 3; status: 237 answered, 117 resolved, 4 unresolved. Customer reviews on BBB: 4.08/5 from 630. BBB counts 33 complaint(s) it does not publish. Source observations: accreditation 2026-10-09T22:41:40.953Z; complaint count 2026-10-09T22:41:40.953Z; rating and review count 2026-10-09T22:41:40.953Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints
- ON RECORDEvery exposed BBB review and complaint record was read: 630 reviews, 325 public complaints
Reviews 2023-10-12 to 2026-10-02. Public complaints 2023-10-10 to 2026-09-22 (BBB status counts: 237 answered, 117 resolved, 4 unresolved; “answered” is not “resolved”). BBB counts 33 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 9, 2026
- CHECKS OUTActive federal household-goods authority (MC-294798)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · as of Oct 14, 2026
- CHECKS OUTFlorida Division of Corporations (Sunbiz): AMERICAN VAN LINES, INC. — “ACTIVE”
Florida Division of Corporations (Sunbiz) lists AMERICAN VAN LINES, INC. (P95000065434), Florida Profit Corporation with status “ACTIVE”, formed 1995-08-24. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (P). A business registration is not a mover licence.
Tied to this business by exact name and address.
Source: Florida Division of Corporations (Sunbiz) · as of Mar 14, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 14, 2026MEDIUM1 new consumer complaint filed with FMCSA (275 → 276 in the last four years).
- Oct 9, 2026MEDIUM1 new consumer complaint filed with FMCSA (274 → 275 in the last four years).
- Oct 6, 2026MEDIUM4 new consumer complaints filed with FMCSA (270 → 274 in the last four years).
- Oct 1, 2026MEDIUMNew operating authority on record: MC294798 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC294798 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (checked Aug 12, 2026). This is a gap in our check, not a finding about the company.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 14, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record17 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 5 cancellations left no filing of the same coverage in effect on the cancellation date (BIPD cancelled 2002-05-02, next filing effective 2002-05-03; CARGO cancelled 2001-05-01, next filing effective 2001-05-02; BIPD cancelled 1999-04-27, next filing effective 1999-05-02; BIPD cancelled 1997-04-09, next filing effective 1997-05-02; CARGO cancelled 1996-08-04, next filing effective 1997-03-28). For 11 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: the only filing of the same coverage in effect is in effect only by a later record of it, dated after FMCSA first recorded it as ended (BIPD cancelled 2003-04-18, while that filing, effective 2003-03-06, is recorded replaced 2002-05-03, with a later record dated 2009-03-06). FMCSA’s files hold 34 filing records for these 28 filings; 4 later records on filings that had already ended and 2 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 2 involuntary revocation actions (served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08; served 1999-06-01, disposition DISCONTINUED REVOCATION decided 1999-06-08), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2000-06-19, effective 2000-05-02; INVOLUNTARY REVOCATION, served 1996-08-09, effective on a date not listed), 2 authority actions with a revocation, suspension or out-of-service disposition (REINSTATED served 1998-02-06, disposition REVOKED decided 2000-08-04; GRANTED served 1995-11-08, disposition REVOKED decided 1996-09-23) and 2 reinstatements (served 2001-01-16, 1998-02-06).
- Review ratings compared across sourcesGoogle has an unknown number of reviews, too few to compare with Yelp's 715; star ratings differ by 1.5 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 14, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 14, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 81
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 68
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- We could not verify complaints for this companyNo specific complaint data available for American Van Lines. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.Pickup and Delivery (120)Estimates/Final Charges (111)Loss and Damage (81)Deceptive Business Practices (68)Claim Settlement (65)Shipment Documents (63)Hostage Goods (57)Weighing (41)Operating Authority (4)Insurance (2)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2026-07-01 Non-Ratable Review; 2026-01-30 Non-Ratable Review; 2023-07-18 Non-Ratable Review; 2013-09-30 Non-Ratable Review; 2013-09-26 Non-Ratable Review
- Physical address
- 1351 NW 22ND ST POMPANO BEACH, FL 33069
- Operating authority dockets
- ActiveMC294798Motor Carrier of Property (Except Household Goods)ActiveMC294798Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read Florida Department of Agriculture and Consumer Services (FDACS) on Aug 12, 2026.
State business entity record
Florida Division of Corporations (Sunbiz) · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Entity name
- AMERICAN VAN LINES, INC.
- Status
- ACTIVE
- Entity type
- Florida Profit Corporation
- Entity ID
- P95000065434
- Formation date
- Aug 24, 1995
- Registered agent
- [name withheld]
- Officers
- 1 officer is named on the register; names and roles are in the full report.
- How it was tied to this business
- By the exact name and the same address.
- Source
- Florida Division of Corporations (Sunbiz) record · register date Mar 14, 2026 · retrieved Oct 9, 2026
- Limitation: Business registration is not a mover licence.
- Limitation: The register does not display a single explicit as-of timestamp on these record pages; source_date is populated only where a displayed latest annual-report date was available, and otherwise left null.
- Limitation: Search-result pages returned name-history/cross-reference matches whose current detail pages print a different entity name; those are retained and the discrepancy is noted.
- Limitation: The register prints abbreviated officer titles (for example P, PD, MGRM); these are copied verbatim rather than expanded.
- Limitation: 3 agent results with an unrelated name were discarded.
Same-name entities not tied to this business
Each shares a name with this company and nothing else that the record could confirm. Their status is not this company’s status.
- AMERICAN VAN & STORAGE, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VANLINES INC · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES IL, INC · ACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES CALIFORNIA INC. · ACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES EAST, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES FRANCHISE DIVISION, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES MOVING & STORAGE OF TAMPA, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES.NET, LLC · INACTIVE · register entryname differs from the legal and DBA names
- ALL AMERICAN VAN LINES, L.C. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES OF SOUTH FLORIDA, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINES WORLD HEADQUARTERS, INC. · INACTIVE · register entryname differs from the legal and DBA names
- AMERICAN VAN LINE WORLD WIDE MOVING, INC. · INACTIVE · register entryname differs from the legal and DBA names
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 9, 2026
Listing matched to this business.
Source checked Oct 9, 2026
Not accreditedListing matched to this business.
Profile identity checked Oct 9, 2026 · stored evidence
Accreditation checked Oct 9, 2026 · stored evidence
Complaints checked Oct 9, 2026 · stored evidence
Rating and review count checked Oct 9, 2026 · stored evidence
Listing matched to this business.
Profile identity checked Oct 14, 2026 · stored evidence
Rating and review count checked Oct 14, 2026 · stored evidence
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with American Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at American Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: State mover licence, Google.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 614506 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 9, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 14, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 14, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 14, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 614506 (MC294798); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13: 28 insurance filings from 34 filing records (11 replaced, 17 cancelled); of the 17 cancelled filings, 11 had a filing of the same coverage in effect on the cancellation date, 5 had none and 1 cannot be judged from these files; 4 later termination records on filings that had already ended, not counted again; 2 replacement records dated the filing's own effective date, not counted as an end; 2 filings listed as active or pending in the MOTUS insurance file; 9 authority actions, including 2 involuntary revocation actions (2 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders. | Oct 14, 2026 | View source |
| State business entity register | Checked — record readFlorida Division of Corporations (Sunbiz): AMERICAN VAN LINES, INC. — ACTIVE. | Oct 9, 2026 | View source |
| State mover licence | Not available when checkedFlorida Department of Agriculture and Consumer Services (FDACS): the source was not available when checked. | Aug 12, 2026 | — |
| Not available when checkedgoogle: listing identity confirmed by website, but this run did not show its review count. | Oct 9, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 9, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website, address. | Oct 9, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 630/630 reviews, 325/325 public complaints, 33 hidden. | Oct 9, 2026 | View source |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 9, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 56 lead(s), 0 under another name. | Oct 9, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 9, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 9, 2026 | — |
Ledger evaluated Oct 14, 2026.
Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 842 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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